My name is Matilda (Tilly) and I live in Pakenham Victoria. In February 2016, I started my banking journey as a teller for a major bank. Through this position I learnt the basics of banking. When the opportunity arose, I started upskilling. A couple of years later I was promoted to a customer advisor role. This involved a deeper understanding of my customers’ needs as I was completing unsecured lending applications, opening bank accounts and general insurance.
Once in this position, I completed additional study around home lending. I got promoted to a banking advisor role helping clients with their home loan applications. When COVID started I moved to support the home loan sales call centre dealing with home loan hardship calls. This role really opened my eyes as to how many customers were doing it tough during that time.
Why I became a broker
Coming from a major lender, I know first-hand that they don’t have an appetite for every type of client and were not allowed to offer alternatives when they couldn’t assist a client with a loan. What attracted me to becoming a Mortgage Broker is the fact I have access to a panel of lenders to help those clients who are turned away and help them to achieve their dream of property ownership. As a Broker we have a responsibility to you, known as “Best Interests Duty”, so whether you are purchasing your dream home, simply trying to improve your cashflow situation with a loan refinance or holding onto the family home, so the children are not uprooted, we must keep your best interests at the heart of everything we do.
Life is not perfect, but…
On a personal note, being brought up by a single mum for my childhood, I realised that life is not perfect, and many things happen that are out of our control, therefore I feel like I can relate to clients going through the same events on a deeper level. Being a local offers me great work/life balance meaning that I can not only be there for my own family, but I can be available for other families, single parents and the self-employed who need help with their finances. I love real estate, buying property and learning everything about it that I can whether it be renovating to property development. This is where my journey started in finance, as you can’t buy property without finance. 😊 I also love sports, especially AFL, swimming, and golf.
At Lending Mate, our clients are not just a number. They mean everything to us and I am very happy to have this opportunity to be helping them with their own journeys.